You can watch movies, TV shows, Amazon Originals, etc. It is the choice of millions with the Prime Video free trial and the fair subscription price. It is very common to experience error codes on streaming services. Even though Amazon Prime is a popular streaming app, it shows many errors while streaming. Among them, Amazon Prime Video Error Code 1060 is one such error code that usually appears when you try to access or watch Amazon Prime Video content at a bandwidth less than 3.5 Mbps. It is more common on devices like gaming consoles, smart TVs, streaming devices, Blu-Ray Players, and Roku. While getting this error code, you can follow certain troubleshooting solutions to fix the issue easily.
Prime Video Error Code 1060: Possible Causes
Prime Video Error code 1060 will occur mainly due to the bandwidth problem. If the internet bandwidth is low, you might get the error code 1060 while streaming the Prime Video contents on your streaming device.
Sometimes, your proxy server or VPN server will block the Prime Video content, and it may be the reason for the error code. If the signal of your network connection is unstable and weak, you can switch to the ethernet cable to fix the problem.
How to Fix Prime Video Error Code 1060
Fortunately, the error code 1060 on Prime Video is resolvable if you carry out any of the below fixes.
- Check your Bandwidth
- Reset the Modem
- Restart the Router
- Turn Off the Background Running Programs
- Disable Proxy Server
- Turn Off VPN
- Switch to Ethernet connection
- Restart your Streaming device
- Contact Customer Support or ISP
1. Check your Bandwidth
To stream the Prime Video content on a small screen like computers and smartphones, you need the minimum bandwidth of 900 Kbps. However, the minimum bandwidth required to stream the titles on your streaming device is 3.5 Mbps. To check the bandwidth of your device, follow the steps below.
[1]. Initially, close all the background running apps and head to speedtest.net on your preferred web browser.
[2]. Tap Go to analyze your bandwidth.
[3]. If your Download bandwidth is less than 3.5 Mbps, you need to switch to a stable and fast internet connection.
After switching to a different WIFI, check if the Prime Video error code 1060 is resolved. If the error still appears, then try out the following troubleshooting methods.
2. Reset the Modem
Resetting the modem may look simple, but this is one of the effective ways to fix the internet connectivity issues and error codes on the Amazon Prime Video app.
[1]. Turn off your device and then unplug the power cable from the modem. Also, unplug all the cables from the wall outlet.
[2]. If your modem has batteries, remove them from the modem.
[3]. Keep your modem idle for a few minutes.
[4]. Reinsert the batteries into the modem and plug in back all the cables to the power outlet as well as to the modem.
[5]. Turn on your device and wait until you see the light.
[6]. Connect your device to the internet.
[7]. Check if the error code 1060 is fixed. If this method doesn’t work, then try the next potential fix given below.
3. Restart the Router
Like restarting the device, you need to restart the router. It is the simplest method to resolve the issue. Just by restarting the router, there are a lot of possibilities for the minor error and glitches that occurred in the network to get fixed.
To do this, turn off the router and plug out the cable from the power source. Wait for a few minutes, keep your device idle, and then plug it back into the socket. Now, connect the streaming device to the router and check if the error gets fixed. If the issue still remains, then move to the next fixing method.
4. Turn Off the Background Running Programs
If the programs or applications are running while streaming the content on Amazon Prime Video, it will consume a higher bandwidth. At times, you will get the error code 1060 due to the low bandwidth. So try to close all the running programs and then check the issue is solved.
5. Disable Proxy Server
The next possible solution could be disabling proxy. Here is how to do it.
[1]. Press the Windows button together with the R button on your keyboard.
[2]. Enter inetcpl.cpl and click the OK button.
[3]. Go to the Connections tab and click on the LAN settings option.
[4]. Check the Automatically detect Settings option and uncheck the Use a proxy server for your LAN check box.
[5]. Hit the OK button at the bottom and tap Apply button.
[6]. Restart the device, then Relaunch Amazon Prime Video and start streaming.
6. Turn Off VPN
If you are using the VPN to access Amazon Prime Video and you see the error code 1060. Disable the VPN and close all the background running apps.
[1]. Press the Windows + R hotkeys on your keyboard.
[2]. In the Run utility window, type control and then tap the OK button.
[3]. Select the Network and Internet option on the Control Panel application window.
[4]. Now select the VPN that you are using to access Disney Plus.
[5]. On the Network Tasks menu, tap Change settings of this connection hyperlink.
[6]. Navigate to the Networking tab at the top of the window and then tap the Remove option.
[7]. Hit Yes to confirm the action.
Once the VPN is disabled successfully, relaunch Amazon Prime Video and try to access the content. Check if the error code is fixed. If you still find the error code 1060, then follow the next troubleshooting methods given below.
7. Switch to Ethernet Connection
If the WiFi network is not stable and the connection is poor, you can’t watch your favorite video on the Amazon Prime Video application. In this case, connect your streaming device through the ethernet cable. Then check the error code 1060 is fixed. Otherwise, you have to check with your network provider to solve the issue.
8. Restart your Streaming Device
Restarting your streaming device will fix the technical glitch and other common issues on the installed apps. To restart your streaming devices, follow the steps given below.
Restart your Roku TV:
- On the Home screen, navigate to Settings on your device.
- Select the System option from the settings menu.
- Now, select the Restart option from the list and tap on the OK button on your remote.
To restart your Android TV:
- On your remote, press the Settings menu icon
- On your home screen, go to Settings on your Android Smart TV.
- Select the System option from the settings menu.
- Now, select the Restart option from the list and tap on the OK button on your remote.
Once the process is completed, check if the problem is solved. If this method doesn’t work, then try out the final potential fixing method given below.
8. Contact Customer Support or ISP
This is the last method to resolve the issue. If any of the above methods will not give you a hand, then you can contact the Amazon Prime Video customer service support or internet service provider to solve the error code.
Hope you were able to find the possible causes and the working fixes that will help you resolve Prime Video error code 1060. You can stream your favorite titles on your streaming device by fixing the issue. You can also fix the Amazon Prime Video Error code 9068.
Frequently Asked Questions
Amazon Prime Video error code 1060 usually occurs due to the low bandwidth on your internet network connection.