Roku Error Code 014.40 mainly appears when you have entered the incorrect WiFi credentials. Another reason for this error is due to a corrupted cache on your Roku device, smart TV, or router. There are a few possible ways to fix the Error Code 014.40 and the following guide will help you with the solution.
How to Troubleshoot Roku Error Code 014.40
- Restart the Roku device
- Restart the Router
- Power Cycle
- Check WiFi credentials
- Check MAC address
- Disable Network Pings
- Factory Reset
- Reconfigure Network Settings
#1: Restart your Roku device
Restarting the Roku device is the primary step that needs to be performed when you get any error. It will fix the minor glitches or bugs and help in resolving the error. You can also use your Roku remote to restart the device. Go to Settings >> System >> Power >> System Restart. Once the device gets restarted, check if the error is solved. If not, move to the next solution.
#2: Restart your Router
When there are unwanted caches or cookies stored in the router, then you will get the error code 014.40. So, restart your WiFi router. It is simple and all you need to do is turn off the router and turn it on again. This will clear the caches, bugs, and glitches. Once restarted, check whether the error is resolved or not.
#3: Perform a power cycle
When restarting the router and devices does not help in fixing the problem, go ahead and perform a power cycle. There is a chance of getting out from the error. First, shut down the Roku device and unplug the router and device cable from the power socket. After a few minutes, plug the back the device and router back in and restart it. Now, connect to the wireless network and see if the error is solved.
#4: Check your WiFi Credential details
Entering the incorrect WiFi password is the main cause of the Roku error code 014.40. Sometimes, you might have changed the login credentials and may forget to update it on your Roku device. So, make sure to re-enter the details to get connected to your WiFi. Go to Settings >> Network >> Setup connection >> choose Wireless >> Enter the correct password >> click Connect to connect your Roku to WiFi. Now, check whether the error is fixed.
#5: Check MAC Address Filtering
When the MAC address filtering is used, then the router may fail to recognize the MAC address of your router. This will block the address and ends up showing the error code. Therefore, you need to add the MAC address of your device to your router manually. You can get assistance from your ISP.
#6: Disable Network Pings
Another solution you can try is disabling the network pings. To do so, follow the below steps.
- On your Roku remote, press the Home button five times.
- Next to that, press the Forward, Play, Rewind, Play, and Fast forward button one by one.
- Click on the System Operations menu and press OK.
- Now, click on Disable Network pings option and hit the OK button.
#7: Factory Reset
When restarting or the power cycle does not help in fixing the error, then you can perform a factory reset on your Roku device. This will reset your device to your original settings. To do so, go to Settings >> click on System >> select Advanced System Settings >> Hit on Factory reset.
#8: Reconfigure Network Settings
- Using the Roku TV remote, go to the Settings menu.
- Click System and then select Advanced System Settings.
- Scroll down and click on Network Connection Reset and tap OK.
- The screen will display the code. Enter it in the specific field and follow the on-screen instruction.
- Now, the network configuration will get reset on your device.
- You will prompt to connect to the network.
- Depending on your connection, choose the Wireless or Wired option.
- Choose your WiFi from the list and enter the WiFi password and click on Connect option.
- Now, wait for the connection to be established and check whether the issue is solved.
Restart your WiFi router and try connecting to the WiFi.
Update your Roku device to fix the issue.