Netflix Error Code UI-800-3: How to Fix

Netflix Error Code UI-800-3

Though Netflix is considered to be the top-rated streaming service in the world, it too has some drawbacks. Sometimes, you might face an error while streaming your favorite Netflix content. Netflix Error code UI- 800-3 is one of the common errors that occur on Smart TVs, Amazon Fire TVs, gaming consoles, Roku sticks, and Blu-ray Disc players. This error appears when connection details are inaccurate or due to cached data and it means that your device needs to be refreshed. Here, we have listed the steps to fix the Netflix Error code UI-800-3.

When your streaming device or gaming console has a specific issue, you will get different types of error codes. They are

  • UI-800-3 (205040) & UI-800-3 (10018): This indicates that the cache data on Netflix has to be removed.
  • UI-800-3 (307006): This indicates issues in the hardware.

How to Fix Netflix Error Code UI-800-3

  • Sign out from Netflix
  • Check your Network Connection
  • Restart your Device
  • Clear Cache or Netflix data
  • Re-install the Netflix app
  • Update Netflix
  • Contact Netflix Help Center

1. Sign Out Netflix

Netflix Error Code UI-800-3 - sign out

When the error code UI- 800-3 appears while streaming on Netflix, just sign out from your Netflix account and sign in back to the account again. This will refresh the temporary cache files and will allow you to stream the app normally.

2. Check Your Network Connection

Checking your internet connection is an effective way to fix this Netflix error code UI-800-3. You would get into such a problem even if your internet speed is low. So it is necessary to check your internet quality. If your connection is less than 5 Mbps, restart your router or contact your Internet service provider. Netflix requires 1Mbps for SD, 3 Mbps for HD 720p, 5 Mbps for HD 1080P, and 15 Mbps for UHD. 

3. Restart your Device

There may be some issues with the device too. The error occurs due to a temporary malfunction of your device. So restarting your device will help to fix all these temporary issues. After the restart, open the Netflix app and use it as usual.

4. Clear Cache or Netflix data

 clear cache

Netflix allows you to clear the cache or Netflix data without deleting the app. On Firestick, go to Settings > select General > select Apps > choose Manage Applications > Select Netflix application > Click Storage > select Clear Data or Clear Storage.

5. Re-install the Netflix app

Sometimes just signing out from the Netflix account will not help you to fix the error. When you experience the same error, then delete the Netflix app from your device and once again re-install it from the device’s official app store.

6. Update Netflix

Many errors are caused by using outdated apps. So, check for the available app’s update in the app store and get it updated to the latest version.

7. Contact Netflix Help Center

Netflix Help center

When the error does not get resolved, then contacting Netflix’s help support is only the solution. On the other hand, you can also check Netflix’s website for troubleshooting instructions.


1. What does code UI-800-3 100018 mean on Netflix?

Error Code UI-800-3 indicates that your streaming device or gaming console needs to be refreshed.

2. How do I fix Netflix on my Samsung Smart TV?

Check our detailed troubleshooting guide on how to fix Netflix Not Working on Samsung Smart TV.