PlayStation is a popular gaming console used by billions of gamers. However, most players come across sign in failed errors often. This is not very pleasant. The main reasons for the sign in error are wrong login credentials, PlayStation Network under maintenance, changed or banned IP address, and errors from ISP. You can fix this issue quickly in various ways.
How to Fix PlayStation Network Sign In Error
Here are the 12 best fixes to use when you get PlayStation Network Sign In Error.
- Enable automatic login
- Verify PSN account
- Check PSN Status
- Update Information on the PSN
- Reset your PSN password
- Update PS Console
- Turn off Media Server Connection
- Change the Privacy Settings
- Change DNS Settings
- Rebuild Database
- Set the MTU Settings to Manual
- Remove your PSN account
- Reset PS Console
Enable Automatic Login
If you are the person who forgets the username and password often, you can better enable the automatic login option to avoid PlayStation sign in errors.
1. On your PlayStation, go to Settings and click the User option.
2. Hover to Login Settings and check the box near to Login PS4 Automatically option.
3. Now, restart your console and sign in with your account.
Verify PSN account
You can verify your PlayStation Network account with the email you have registered to solve the sign in error.
1. Go to your PSN account.
2. Open the Account Registration Confirmation.
3. Click on Verify Now. If not working, you can request to resend the mail by clicking on the Resend Email button.
4. Now, you will get a mail asking you to verify the PSN account. Go to the link and verify it.
Check PSN Status
If the PS server has undergone maintenance, you might not be able to sign in with your account. So, check the network status of PlayStation.
1. Go to the official PlayStation website (www.playstation.com/en-us/).
2. Tap on the Support tab, and you will get two options like Support and PSN Status.
3. Click on PSN Status. If the service is not down, you will see the message All services are up and running.
Update Information on the PSN
The next best fix that you can try is to update the information on the PSN. You can do that using the website or PS4 console.
Using the Website
1. Navigate to your PS Account.
2. Tap the PSN profile or Basic Account Information.
3. Change the incorrect information and save the changes that you made.
1. Go to Account Management on your PS.
2. Tap Account Information.
3. Modify the information and save the changes.
Reset your PSN Password
If you forget your password, you can reset the password to sign in properly.
1. Visit the PlayStation login page.
2. Click on the Trouble Signing In option.
3. Choose Reset your Password.
4. Enter your email address.
5. Further, follow the instructions to reset the password.
Update PS Console
Sometimes, the outdated firmware might cause sign in error problems. So, update your PlayStation firmware to the latest version.
1. Navigate to Settings on your console.
2. Choose System Software Update and click Update Now.
3. When the latest version is downloaded, read the agreement and click Accept to agree to the terms and conditions.
4. Click the X button for confirmation.
5. Sign in with your PS account and check whether it is working.
Turn Off Media Server Connection
Disable the media server connection and check whether you can sign in with your account.
1. Go to Settings and choose the Network option.
2. Locate the Media Server Connection.
3. Tap on the option to disable.
Change the Privacy Settings
1. Turn on PS4 and click on Settings.
2. Go to PlayStation Network.
3. Tap the Account Management and choose Privacy Settings.
4. Change the setting to No One.
Change DNS Settings
Sign in error might occur because of the blocked IP address. To resolve this, you have to change the DNS settings. Here are the steps.
1. Move to Settings >> Network.
2. Click on Internet Connection Setup.
3. Choose Use WiFi to connect to the network and click on Custom.
4. Further, choose the WiFi network from the list and set the IP Address Settings as Automatic.
5. Choose Do Not Specify from the DHCP Host Name screen.
6. Click on Manual from DNS Settings and enter the Google DNS given below and tap the Next button.
- Primary DNS – 126.96.36.199
- Secondary DNS – 188.8.131.52
7. Under MTU Settings, choose Manual and then set Manual and then set the MTU value 1456.
8. Next, choose Do Not Use under Proxy Server and click Test Internet Connection.
9. Finally, sign in with your account and check if the error occurs.
The PS database stores all the data and files. You can rebuild the database to organize the files again.
1. Turn off your PlayStation and hold the Power button for 8 seconds.
2. Connect the controller to PS using the charging cable and press the PS button.
3. Scroll down to the Rebuilt Database option and click on X.
Set the MTU Settings to Manual
MTU settings might cause sign in errors, so you can change the MTU settings manually to solve the problem.
1. Go to Settings on your console.
2. Move to the Network option and choose the Set Up Internet Connection.
3. Choose Use WiFi.
4. Configure your connection to the Custom option to enable the Manual option.
5. Click Automatic IP address and then the Do Not Specify option.
6. Choose the Automatic option for the DNS settings.
7. Set the MTU settings to manual.
8. Enter 1473 in the MTU value option.
9. Tap on Next and then choose the Do Not Use Proxy Server.
Remove your PSN Account
If you cannot sign in to your PlayStation account, your account might have been corrupted. To avoid this, you can remove your PS account and add it again to the console.
1. Open Settings and click on Login Settings.
2. Scroll down and click User Management.
3. Choose the account you want to delete and tap the Delete button.
4. Click Yes to confirm to delete.
5. To add your profile again, click Open New User.
6. Tap Create a User and accept the terms and conditions.
7. Launch Settings and go to Account Management.
8. Click on Sign in to PlayStation Network.
9. Enter the password and email address of your profile.
Reset PS Console
Finally, you can reset PlayStation to default settings to fix sign in errors. But remember, resetting will delete all the data in your PS. So, check that you didn’t store any important data on the internal drive.
1. Go to Settings and choose Initialization.
2. Click on Initialize PS4/PS5 and choose Full on the next page to factory reset.
Hence, these are fixes that you can use to fix the PlayStation Network sign in error. Mostly, resetting your password can correct the error. If none of the fixes are working for you, use a different PS console and log in with your account. Otherwise, you can register a new user with a different email address.
Frequently Asked Questions
Your account will be locked for 120 minutes for security purposes.
Sony will lock your account if there are too many login attempts.